FAQs
Frequently Asked Questions
Questions before you book? Start here. Can’t find your answer? Talk to a technician.
Use the Book a Repair form, call us, or message us on WhatsApp. You’ll receive a booking reference once your request is submitted.
Your laptop brand and model, a description of the problem, when it started, whether the device powers on, and whether any data must be preserved.
Cost depends on the fault, any parts required and the work involved. An estimate is shared for your approval before repair work begins.
Yes. Repairs proceed only after you approve the estimate. [Confirm whether a diagnosis fee applies.]
We work on Dell, HP, Lenovo, ASUS, Acer, Apple MacBook, MSI and Samsung laptops. [Confirm the final list of supported brands.]
It depends on the fault and part availability. We’ll share an expected timeline with your estimate. [Add typical turnaround times.]
Yes. Enter your booking reference and registered mobile number on the Track Repair page.
We’ll explain which parts are needed and their cost before ordering. [Confirm parts sourcing policy.]
[Add warranty terms once confirmed.] See our Service and Warranty Policy for details.
Copy important files to an external drive or cloud storage before handing over your device. If the laptop won’t start, mention that your data must be preserved when you book.