If your laptop is showing pop-ups, redirects or strange behaviour and you are in Delhi, our Gwal Pahari, Gurugram workshop is close to the South Delhi border. This guide explains what to do before you travel and what professional malware removal includes.
Before you visit
- Disconnect the laptop from Wi-Fi to limit damage.
- Change your email and banking passwords from another device.
- Do not pay ransoms or call numbers from pop-ups.
- Note symptoms — when they started and what you installed recently.
- Book online and tick "data must be preserved" if files are important.
What our malware removal includes
- Assessment of symptoms and recent changes.
- Deep scanning with multiple tools, including offline scans where needed.
- Removal of malicious files, startup entries, services, scheduled tasks and browser extensions.
- Browser clean-up and reset.
- Updates and hardening of Windows and security settings.
- Advice on passwords and safe habits.
If the infection is severe or ransomware has affected the system, a clean Windows installation after backing up your files is often safer.
Need a technician? If your laptop shows pop-ups, redirects, unknown apps or ransomware warnings, a FixMyTech technician can remove the infection, secure your accounts and explain what was found. Book virus and malware removal online, call 085950 05049 or visit our workshop at Shop No. 71 New, Gwal Pahari, Gurugram.
Common infections we see
- Browser hijackers from "free" software bundles.
- Cryptominers from cracked games and apps.
- Remote access tools from scam calls.
- Info-stealers from fake downloads.
Why "just reinstalling" is not always enough
Malware can steal passwords before you notice. Even after a reinstall, change your passwords and turn on two-factor authentication. Check for malicious browser sync, as extensions can return if your browser account syncs them.
Protecting your accounts after a clean-up
Removing malware from the laptop is only half the job. If anything stole passwords or browser sessions, attackers may still be able to sign in to your accounts from elsewhere. After the clean-up:
- Change your email password first — it is the key to resetting everything else.
- Change banking, UPI-linked and shopping passwords.
- Turn on two-factor authentication wherever it is offered.
- Sign out of all sessions in Google, Microsoft and social accounts.
- Review recent account activity and connected apps.
- Check your bank statement for unknown transactions.
We walk you through these steps when you collect the laptop, so you know exactly what to do next.
Track your repair
After drop-off, use the track repair page with your reference or mobile number.
Frequently asked questions
Can you remove malware without deleting my files?
Yes, in most cases.
How long does malware removal take?
It depends on the infection. Severe cases take longer. We share a timeline after assessment.
Do you install antivirus?
We configure Windows Security and can advise on options. We do not install pirated software.
Why book a FixMyTech technician?
- Malware, hidden remote-access tools and malicious extensions removed, plus advice on securing your accounts.
- Diagnosis first — you get the findings and an estimate, and work starts only after your approval.
- Track progress online with your reference or mobile number on the track repair page.
- Workshop in Gwal Pahari, Gurugram, convenient for customers from South Delhi, Delhi NCR and Noida who book ahead.
Ready to get it sorted? Book virus and malware removal online or call 085950 05049.
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Get expert help with virus and malware removal
Visit our workshop in Gwal Pahari, Gurugram — easy to reach from South Delhi and across Delhi NCR. We diagnose first and share an estimate for your approval before any work.